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Profile Storage Space

Some of the personal settings for your computer are stored in a profile, which allows it to be available when you log on to a different computer.  There is a limit on some nonessential files that are kept in your profile, and you will sometimes get a warning you are close to or over your limit.  If you are over the limit, you won't be able to log off the computer.

You can fix this issue yourself by removing the offending files.

In order to view the problems, look in the system tray (near the clock). If you have exceeded your profile space you will see an "X" in a red circle:

Profile Storage icon


When you click on the icon, a list of files will display:

Profile list


The files can be sorted by size by clicking on the "Size" button (getting rid of one or two large files is easier than deleting dozens of smaller ones).  Make note of the names and paths of the files you want to delete.

(If you have the filename, click on "Start," then "Search" and look for it.  This would be good for one or two files, but very slow if you're searching for several.)

To find the files:

Make sure your files are not hidden:

  • Start
  • Computer
  • Select the Organize tab
  • Select Folder and search options
  • Select the View tab
  • Select Show hidden files, folders and drives
  • Deselect Hide protected operation system files (recommended)
  • Say Yes to the pop up box
  • Apply the changes


Windows XP or Windows 7 Windows Vista
  • Click on "Start"
  • Click on "My Computer"
  • Click on "Local Disk (C:)"
  • Click on "Documents and Settings"
  • Click on your username
  • Click on the "Start" button
  • Click on "Computer."
  • Click on "Local Disk C:"
  • Click on "Users."
  • Click on your username

Now, look at the list of folders.  You should see folder names that match the first part of the file name in the Profile Storage Space screen above.  For instance, if the file listed on the screen begins with .jpi_cache, the file will be found in the .jpi_cache folder. Note: Vista users will not be able to open "Application Data." If that's part of the path, click on "AppData" in its place.

Keep clicking on the folders until you find the file name, and then delete it.  The files are usually temporary storage.  However, if you do want to keep them, copy them into your "Local Disk Storage" folder.

Once you have removed enough files to go below the quota, you will be able to log off.