Complaint Process

Every student deserves a positive educational experience. Sometimes a student’s experience may not be what they anticipate, and the student may have a concern or a complaint.

SARA consumer protection provisions require the institution’s home state, through its SARA State Portal Entity, to investigate and resolve allegations of dishonest or fraudulent activity by the state’s SARA-participating institutions, including the provision of false or misleading information.

A student has the right to lodge a complaint or grievance. The institution should ensure that all concerns and complaints of students are addressed fairly and are resolved promptly. Student complaints relating to consumer protection laws offered under the terms and conditions of the State Authorization Reciprocity Agreement (SARA), must first be filed with the institution to seek resolution.

The student should begin the complaint process with Siena College and if a resolution is not found, the student would follow this process. As noted, students will be directed to contact Siena’s home state of New York SARA Portal Entity.

New York State Portal Entity Contact

Emily Sutherland
Supervisor of Higher Education Programs

New York State Education Department
89 Washington Ave
Albany, NY 12234