Information Technology Services (ITS)
Information Technology Services (ITS) provides support in the use of technology to students, faculty, staff and administrators at Siena College.
Innovations in Teaching Using Technology Grants
Information Technology Services (ITS) and the Center for Faculty Excellence and Innovation (CFEI) have teamed up to create a grant program for faculty who are exploring the use of technology within their teaching.
Password Reset Information
Information Technology Services (ITS) has implemented a password management system - known as the Password Reset Portal - which will allow users to reset their own password when they have forgotten it. Before the Password Reset Portal can be utilized, users must register at the Portal. Instructions for registering at the Portal as well as resetting a password may be found below.
Check out the Google Apps support website. The Siena Tips & Tricks section has information and hints that members of the Siena community think are useful.
11/25/2013 Power failure
There was an unexpected power failure on 11/25/2013 at 11:27am. The duration of the outage exceeded our UPS power capacity and as such we had to start bringing athe data center down at 12:15pm. All systems should be back on-line. We monitor all services using automated tools which now tell us everything is normal, however automated tools sometimes miss things. If you notice any systems not operating properly, please notify us by emailing firstname.lastname@example.org or calling the helpdesk: x5000 for students, x6000 for faculty and staff.
10/27/2013 Maintenance Window
Bandwidth upgrade and storage maintenance will cause some internet outage across campus as well as no access to "Twiggy" and the student's "Z drives." -6:00am
Twiggy access restored -6:45am
Internet access was disrupted for 3 minutes at 9:53.
The campus network access registration system was successfully migrated. -4:27pm
10/24/2013 Siena network access registration system upgrade
ITS is performing an upgrade on the campus network access registration system. This upgrade should be transparent to most if not all of the community.