• Siena College
    Office of Human Resources
    Trustco Bank Center, Room 120
    504 Loudon Road
    Loudonville, New York 12211

    Phone: (518) 783-2420
    Fax: (518) 783-4228
    Email: humanresources@siena.edu

    Please contact ttryon@siena.edu for questions regarding this page.


User Support Specialist

The Office of Information Technology Services (ITS) at Siena College is seeking applications for the full-time staff position of User Support Specialist. Reporting to the Director of User Services, the User Support Specialist is responsible for providing advanced technical consulting, guidance and troubleshooting services to the College community on issues relating to computing and educational technologies. Additional areas of responsibility include, but are not limited to, managing Help Desk student support staff; asset management & inventory procedures; development & management of Windows & Macintosh systems images used for deployment.

Requirements: A bachelor’s degree with at least one year of relevant experience or an associate’s degree with at least three years of relevant experience is required for this position. Advanced knowledge of Windows and Macintosh operating systems; experience with imaging and cloning technologies for both platforms; knowledge of software in use on campus such as Microsoft Office, Google Apps, and Adobe products; experience with PC and/or Apple hardware internals; familiarity with networking; and excellent communication skills are also required.

Please send cover letter, resume and salary requirements to Siena College, Office of Human Resources, 515 Loudon Road, Loudonville, NY 12211 or email humanresources@siena.edu.

Siena College is a Franciscan and Catholic institution and expects members of its community to be knowledgeable about its mission and to make a positive contribution to that mission. Siena College is an Equal Opportunity Employer M/F/D/V and encourages applications from all qualified candidates.

As an Equal Opportunity Employer, Siena College surveys all job applicants in accordance with the U.S. Department of Labor’s affirmative action requirements. Therefore, we request that in addition to your application, you complete the Equal Employment Opportunity Data Form located at www2.siena.edu/eeo. In order to complete the form, you will need the posting number for this position which is R894. Any information you choose to provide on the Equal Employment Opportunity Data Form will be treated as personal and confidential and will be kept separate from your application for employment. Your cooperation is key to maintaining an effective equal opportunity program at Siena College and is greatly appreciated.