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Banner FAQs

Banner Availability:

 

Banner Availability:  The Banner system is available throughout each day except between 12:30am and 1:30am when system backups are performed.

Scheduled Maintenance: Scheduled Banner maintenance will be communicated to faculty and staff via email and posted as an announcement on the SienaWatch Intranet.  This type of maintenance would take place on a predetermined Sunday between 4am and 10am.

Reporting Emergencies: Report Banner emergencies by calling the Help Desk at x5000 or 518-786-5000 at any time of day or night.

Self Service Banner (SSB) FAQs:

 

Q: What do I do if I don't know my Self Service Banner PIN and I can't use the 'Forgot PIN' feature because I don't know my security questions and answers?

A: If you currently have a siena.edu email account, please call the ITS Helpdesk at 518-786-5000 to have your PIN reset.  If you currently do NOT have a siena.edu email account, please submit this Temporary PIN Request Form.

Q: What do I do if I don't know my User ID?

A: In this case, refer to the instructions on the Registrar's Forgot or Lost SID page - http://www2.siena.edu/pages/649.asp.

Q: How do I login to SSB after the conversion to Banner 8 on March 8, 2010?

A: You will  login to SSB the same way you have always logged in to SSB.  The difference is that once you are logged in, you will be prompted to change your PIN to the new alphanumeric format and 8-15 character length requirement.  After you have changed your PIN to the new Banner 8 format, you will be prompted to select and answer two security questions.

Q: Why do I get 'Authorization Failure - Invalid User ID or PIN' when I click the 'Forgot PIN' button?

A: The Banner system does not know who you are.  You need to enter your User ID and then click the 'Forgot PIN' button.

Q: How do I change my Banner PIN?

A: In order to change your Banner PIN, go to the Personal Information tab and click Change PIN.  Enter your current and new PINs in the appropriate fields.  Your new PIN must be 1-at least 8 characters in length,and 2-alphanumberic.

Q: How do I change my Banner security questions and answers?

A: In order to change your Banner security questions and answers, go to the Personal Information tab and click Change Security Question.  You will need to enter your current PIN before proceeding.  Select your first security question, answer it and click Submit.  Then select your second security question, answer it and click Submit. 

Q: Why do I get 'Page Cannot be Displayed' when I try to bring up a Dynamic Schedule in Web for Student?

A: Open IE, click Tools, and select Internet Options.  Click the Connections tab, click the LAN Settings button, and make sure all boxes are UNChecked (if any boxes are checked, UNCheck them) and click OK.

Q: How many login attempts do I get before my account is locked/disabled and what do I do if my account is locked/disabled?

A: You have 5 login attempts before your SSB account gets locked/disabled.  However, you are still able to use the 'Forgot PIN' feature and answer your security questions to unlock your account and reset your PIN. 

Internet Native Banner (INB) FAQs:

 

Q: Why doesn't my Banner icon on my desktop work anymore?

A: Your shortcut is most likely out of date.  To change your Banner shortcut, right click on the Banner icon on your desktop and click Properties.  In the URL field, type the new URL - http://bapp-inb.siena.edu:9190/.  You can also access Banner via the Siena website.  Simply go to the Faculty and Staff webpage, click Banner, and click Banner OnCampus Access in the related links box.  If you are trying to access Banner from home, click the Banner OffCampus Access in the related links box and a Citrix session will open for you.  Once Citrix is open, select Banner in the applications menu and then select INB home.

Q: Why can't I access Banner remotely?

A: You can!  You must use Citrix which requires a Citrix Client be installed on your pc.   Once this software is installed, log into Citrix and select Banner from the applications menu and then select INB home.

Q: Why do I get the 'ICA File Not Found' error when logging into Banner via Citrix?

A: If you are able to log into Citrix successfully but get the above error when clicking on the Banner icon, it means that your Temporary Internet Cache file in your Web Browser is full and must be emptied.  For IE, click on Tools, select Internet Options, select the 'General' tab and then click the button labeled 'Delete...' within the browsing history section.

Q: How do I reset my Banner password?

A: In order to reset your Banner password, go to the form GUAPSWD.  Enter your current and new passwords in the appropriate fields.  Your new password must be 1-at least 8 characters in length, 2-alphanumberic, 3-different from your previous password by at least 3 characters, and 4-different from ALL previous Banner passwords used.

Q: Why do I lose my Banner session every time I try to open another web page?

A: In order for your Banner session to remain active, you must keep the INB web page running in the background.  If you want to open additional web pages while keeping Banner active, you must adjust your browser settings.  Open IE and click Tools, Internet Options.  Click on the Advanced tab and UNCheck the box for 'Reuse windows for launching shortcuts' within the Browsing section.  Click Apply and then click OK.

Q: Why doesn't the Banner Data Extract feature work for me? 

A: If nothing happens, try disabling your pop-up blocking for the INB website bapp-inb.siena.edu.  To do this open IE, click tools, select Pop-Up Blocker and then select Pop-Up Blocker Settings.  Enter the website address in the Exceptions box, click Add and then click Close.  If a webpage is displayed but it is blank, open IE, click Tools, and select Internet Options.  Click the Connections tab, click the LAN Settings button, and make sure all boxes are UNChecked (if any boxes are checked, UNCheck them) and click OK.

Q: Why can't I access the Banner Bookshelf?

A: In order to display the Bookshelf, you MUST have the browser's pop-up blocker disabled for the INB website bapp-inb.siena.edu.  To do this open IE, click tools, select Pop-Up Blocker and then select Pop-Up Blocker Settings.  Enter the website address in the Exceptions box, click Add and then click Close.

Q: Why can't I run any Banner jobs?

A: If you log into Banner and receive a message stating that "Your password will expire in ** days", you must reset your password immediately.  Even though you are able to log into Banner successfully, you may not be able to initiate any Banner jobs, i.e. Sleep-Wake processes for schedules and transcripts, Population Selection-Letter Generation processes, and any other job that is started from Job Submission Control.

Q: How can I review and save my output within INB?

A: Once you have submitted your Banner job, go to Options and then click Review Output.  Open the file you wish to review and save.  Then go to options, and click show document.  Click Yes to continue and a browser should open showing your output.  Go to File, Save As and save your document as a text (.txt) file.  You may open this text file in Excel or Word.

Q: How many login attempts do I get before my account is locked/disabled and what do I do if my account is locked/disabled?

A: You have 3 login attempts before your INB Banner account gets locked/disabled.  Please call the ITS Helpdesk at 518-786-5000 in order to have your account unlocked/enabled.