Help Desk

Information Technology Services provides a number of support options to students, faculty, staff, and administrators.

Email

Email Your Support Questions:  helpdesk@siena.edu

Web

 Create your help desk request online using Jira

Student Help Desk

Newly located in the 24/7 Lab in Standish Library. Student consultants are on duty:
8:00am - 10:00pm M-Th
8:00am - 6:00pm F
12:00noon - 6:00pm Sa
4:00pm - 10:00pm Sun
Telephone Support:     518-786-5000

Faculty/Staff/Administrator Assistance

Hines Hall 101 - the ITS Offices
8:00am - 7:00pm M-Th
8:00am - 5:00pm F
Telephone Support:     518-782-6000

Computing Labs

Siena has one 24-hour and several other widely available (but not 24 hour) computing labs available for use by students, allowing them to work when they aren't in their rooms.  On the lab computers, files saved in "My Documents" get put into the student web folders, so they can be accessed anywhere on the Internet.

24/7 Computer Lab -- Standish Library
Contains 25 computers (Windows) and 2 black & white laser printers

Hines Hall 116 and Hines Hall 240
HH 116 - contains 10 student computers (Windows) and 1 black & white laser printer
HH 240 - has 8 students computers (Windows and Mac) and 1 color laser printer

Additional student computers are available in a number of residence halls.