8. Site Maintenance Requirements

1. Review web pages and the related navigation links each semester (twice-per-year) to ensure they are:
   1. Functional
   2. Accurate and up-to-date
   3. Appropriate
   A link checker is provided in the External Links (section J)
2. Only publish pages that are ready for general readership – Do not use apologies such as "under construction" or "coming soon."
   
   If an urgent change is needed to be made to a page, the page should be set to inactive while undertaking maintenance. Since links to inactive pages are affected during this maintenance, content managers/editors should break links to inactive pages that need to be inactive for a prolonged period of time. Content managers/editors should also do their best to contact other respective content owners if aware of links to the inactive page are located elsewhere in the web.
   
   Breaking links and then reestablishing the links in this manner causes less confusion for the user and keeps Siena’s website professional.
3. The contact person receiving email or other feedback from site visitors must be capable of replying to questions related to the content in a timely fashion – For Siena departments and offices, the email address should be an alias, such as admit@siena.edu, so that the address may remain the same despite possible staffing changes.
4. Web pages should be free of spelling and grammatical errors.
5. When creating a web page you must use an appropriate name with no special characters.
   Special characters: < > ( ) [ ] { } : ; ? ! # & % + * = @ ~ ^ $ / “
   
   Refer to the Site Builder Toolkit Manual for questions on how to use the toolkit or contact helpdesk@siena.edu for more information.